Careers

SUMMARY

Restore carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Perform other specialty services as required. Perform restoration services that equal or exceed company and customer quality standards. Perform marketing tasks to sell additional services or develop additional business as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site. Clear the work site by moving furniture and equipment and restore the work site to the original configuration when the job is complete.
2. Perform all work to meet or exceed applicable federal, state and local regulations and company and customer quality standards.
3. Become proficient in water restoration, which includes structural drying, contents drying, and restoration along with precision demolition and salvage.
4. Become proficient in mold remediation procedures including preparing an area for a post-clearance test to verify our results.
5. Become proficient in fire damage cleanup, smoke and soot removal and deodorization of structural components and contents.
6. Establish and maintain a schedule to ensure all services are delivered in a timely fashion, above the line, professionally and with empathy.
7. Follow all Environmental Protection Agency and other applicable federal, state and municipal regulations for disposal of wastewater and chemicals.
8. Respond to water jobs and initiate water mitigation according to IICRC standards.
9. Review necessary paperwork with customer and obtain required signatures on pertinent documentation.
10. Monitor all water jobs and update the customer on the progress and planned completion dates of restoration services, when possible.
11. Keep a clean and neat jobsite at all times leaving a first class impression of our work.
12. Ensure that restoration vehicle is fully stocked according to the Standard Supply List at all times.
13. Maintain all company restoration and cleaning equipment, keeping them clean and properly maintained to be available at all times.
14. Maintain a company issued tool bag and make sure it is fully supplied at all times during your hours of work.
15. Solicit current customers for leads to develop leads for new customers.
16. Participate in any necessary reconstruction activities or punch-out procedures for jobs during completion.
17. Participate in an “On Call” rotation for after-hours service calls, which involves some weekends and night responsibilities.
18. Complete time sheets daily. Verify the customer name and spelling to ensure accurate record keeping.
19. Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE.
20. Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be computer literate with proficiency in use of Microsoft Office (Word, Outlook, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and all applicable software as determined.
2. Detail oriented.
3. Ability to follow verbal and written instructions.
4. Strong communication skills.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). Restoration and construction experience helpful, but not required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have and maintain a valid vehicle operator’s license. Must have or be willing to obtain the applicable certifications pertaining to the industry.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to adverse weather conditions and toxic or caustic chemicals. May also involve confined spaces that one must crawl through. The employee must occasionally lift and/or move up to 100 pounds.

Apply to Work for a Locally Owned and Operated Reliable Building Solutions Franchisee

SUMMARY

Administrative Support contributes to the efficient day-to-day operations of Reliable Building Solutions and supports the work of management and other staff. Duties include general clerical, receptionist, bookkeeping and project based work. He/She will project a professional company image through in-person and phone interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Call potential customers to explain the company services and solicit business. Answer the phone, using a phone script, in a courteous manner and ascertain the nature of the call.
2. Greet visitors to the organization in a professional and friendly manner.
3. When needed, assist with the scheduling of appointments for customer service while setting priorities for service and request for estimate calls based on the urgency of the service requirement.
4. Notify customers about the status of the service call schedule. Make reminder calls the day before work is to be completed. Work with service professionals and customers to maximize customer satisfaction.
5. Follow up with customers after completion of the work and ascertain if the work has been done to their satisfaction. Analyze the customer comments and schedule an additional service call if necessary. Solicit additional work and obtain recommendations of potential new customers from the call.
6. Collect all monies from all sources, make bank deposits and post the deposits accordingly in QuickBooks. Reconcile bank and credit card statements.
7. Maintain hard copy and electronic filing system.
8. Use the Xactanalysis and Fusion software programs.
9. Perform clerical duties as required. This includes operation of personal computers and standard word processing and spreadsheet software applications.
10. When needed, assist the Owner/General Manager with opening all company mail. Distribute Accounts Payable invoices to corresponding manager for approval. Upon the manager’s approval, enter all Accounts Payable into QuickBooks. Manage Accounts Payable and make sure all company bills are paid in a timely manner, if needed.
11. When needed, invoice customers at the time of job completion. Send monthly statements and make collection phone calls in an effort to ensure that the majority of the Accounts Receivable are kept within company policy.
12. Maintain office equipment and company office cleanliness. Order and maintain office supplies as needed for the day-to-day operations of the company.
13. Assist in the management of an after-hours answering service to ensure calls are being answered in a polite, courteous manner. Ensure that calls are being routed to the appropriate after-hours technician and that messages are being delivered to the appropriate person in a timely manner.
14. Complete the Weekly Sales Report calculating franchise fees owed and email to Corporate.
15. When needed, collect the employee time sheets, verify for accuracy, and submit for processing. Apply the cost of the payroll to each job in QuickBooks creating an accurate job costing for each job.
16. Assist with planning and organizing company Continuing Education classes for insurance professionals. This includes planning the event, sending invitations, RSVPs and distribution of completion certificates.
17. Post periodic marketing messages and interesting information on the company social media and respond to inquiries from the page, if needed.
18. Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.

QUALIFICATIONS

Be self-motivated, self-directed and enthusiastic. Must have a positive attitude, good listening skills, be ambitious, self-confident, have good organizational and communication skills. Motivation and integrity are also important characteristics.

OTHER QUALIFICATIONS

1. Must be computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.
2. Database Management.
3. Experience in Xactware would be helpful, but not mandatory.
4. Work cooperatively and effectively with others to set goals, resolve challenges, and make decisions to enhance organizational effectiveness; ability to undertake self-directed tasks when necessary.
5. Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, create/implement action plans and monitor progress towards goals; and ability to make clear, timely decisions.

SUMMARY

Promote business and our brand on a local level under the direction of the Owner/General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Increase sales through building relationships with current and potential clients.
2. Promote brand awareness by attending local networking events (Trade shows, Chambers of Commerce, Claims Associations, Insurance Agents and Adjusters events, etc.).
3. Schedule, coordinate and administer continuing education classes for insurance agents and adjusters.
4. Make periodic (monthly-quarterly depending on the potential ROI) sales calls on potential customers or referral sources such as insurance agents/brokers, insurance adjusters, HVAC contractors, plumbers, property and facility managers.
5. Develop and make group presentations at potential customers’ company meetings.
6. Maintain records of all marketing activities using the Contact Manager in Fusion. This includes adding all new contacts and logging every contact discussion, marketing campaign and sales call. Track the sales success of each lead to determine the progress of each client and your closing ratio.
7. Assist the Owner/General Manager with the marketing budget for the company by determining where the budget will be used to gain the most benefit towards brand awareness and increased sales.
8. Develop an annual marketing schedule laying out the theme and details of the events that will promote each month.
9. Establish and track goals weekly with Owner/General Manager.
10. Develop and maintain a working knowledge of core services and procedures.

QUALIFICATIONS

Be self-motivated, self-directed and enthusiastic. Must have a positive attitude, good listening skills, be ambitious, self-confident, have good organizational and communication skills.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED), five or more years related experience and/or training; or equivalent combination of education and experience. College diploma preferred, but not required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have and maintain a valid vehicle operator’s license.

OTHER QUALIFICATIONS

1. Must be able to communicate effectively with employees, customers, potential customers and vendors.
2. Must be computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.
3. Must occasionally lift and/or move up to 50 pounds.

Apply to Work for a Locally Owned and Operated Reliable Building Solutions Franchisee